Returns

Return & Refund Policy

At EcomTraders, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return and refund policy ensures a hassle-free process. Please review our policy below.

1. Return Eligibility
To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all included accessories.
  • Be returned within 7 days of receiving your order.
  • Have proof of purchase (receipt or order confirmation).

Certain items may be non-returnable, such as personalized items, perishable goods, and final sale products.

2. How to Initiate a Return
To initiate a return, follow these steps:

  1. Contact our customer support team at Sales@ecomtradersllc.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item back to us at the provided return address.
  4. Once received and inspected, we will process your refund or exchange.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.
  • If a return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 7 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • If you need to exchange an item, contact us to arrange the exchange.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue.
  • We will arrange for a replacement or issue a refund at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received your refund within the stated timeframe, check with your bank or payment provider.
  • If the issue persists, contact us at Sales@ecomtradersllc.com for assistance.